Refund policy

 

Returns, Exchange & Refund Policy

Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.

As a friendly bunch of people, we want you to be happy with the outfit so that you can flaunt it & get compliments :)

  1. What is our return policy?

We take returns very seriously as we care about what’s being delivered to you. However, we do accept returns only in the following cases:

  • Damaged: This is a highly unlikely scenario as we lay significant emphasis on quality! All outfits pass through multiple levels of checks before being delivered. Our courier partners also work under the motto of “Handle with Care”. Still, if the product received by you is damaged, we’ll be happy to take it back.
  • Size Mismatch: Oh no! Did you happen to order the wrong size? Don’t worry, we’ll be happy to help you on this.
  • Did not like the product: Hmmm, don’t worry! You can still return the product and choose another amazing outfit!

You can return the outfit within 14 days of delivery. Please be noted that the shipping charges, if any, are non-refundable. We’re sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request: Of course, you can’t resist trying an outfit and admiring yourself in the mirror with it! But please make sure that

  • the original tags, labels, and packaging are retained.
  • the product is unwashed & not damaged.
  1. Here are our guidelines:
  • Our customer support representative will cross-check the order details with you. If you've placed multiple orders with us, please provide details of the product you want to return.
  • You will receive a Return Confirmation message on your registered Whatsapp number as soon as the return is picked up
  1. Can I send the outfit through the same delivery guy if I don’t like it?

No, all our returns have a separate procedure. We will have the outfit picked up separately, at a time convenient for you!

  1. Do I need to return with the same packaging?

Yes, please ensure that the original packaging, tags, and labels are not tampered with. The claim for returns will not be processed without the same. We’d love it if you could use the same packaging to return the product.

  1. How much time does it take for the refund?

For Prepaid orders, refund will be processed in the source account which was used while placing the order upon successful pickup

For COD Orders, we will ask for your UPI details where you want us to process the refund. In case you don’t have the details while creating a return, you can provide the same later.

It may take up to 3-5 business days for the amount to be reflected in your account.